Last updated: July 30, 2026
1. Order Confirmation
Hardware and software orders are confirmed after quotation acceptance and advance payment as agreed in the commercial proposal / invoice.
2. Returns
Returns are accepted only for manufacturing defects reported within the warranty window, or as explicitly stated in your purchase agreement. Products must be unused (unless defective), in original packaging, with serial numbers intact where applicable.
3. Refunds
Approved refunds are processed to the original payment method or via bank transfer after inspection. Timelines depend on bank / payment partner processing. Custom-configured hardware, opened consumables (tags, ribbons, labels), and software licences are generally non-refundable unless defective.
4. Replacements & Warranty
Defective units under warranty may be repaired or replaced at Sparkle RFID's discretion. Warranty does not cover damage from misuse, unauthorised modification, or improper installation.
5. How to Raise a Request
Contact support at contact@sparklerfid.com or +91 70666 10009 with invoice number, product SKU, and issue details.